Privacy Policy
Privacy Policy
Last Updated FEBURARY 2025
Overview
ALL CARE TECH HORIZONS PTY LTD. (“CennaSupports,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.cennasupports.com or otherwise use our Platform as described in our Terms of Service, and the information you provide in your electronic communications with us. Please read this Privacy Policy to understand our practices regarding your Personal Information and how we will handle it.
If you do not agree with our policies and practices, please do not use our Platform. By accessing or using our Platform, you agree and consent to this Privacy Policy. CennaSupports may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes. Please check this Privacy Policy periodically for updates.
This Privacy Policy is subject to and governed by our Terms of Service. The Services are part of our Platform and are described further in the Terms of Service.
The Types of Information That CennaSupports Collects About You and How We Collect Information
CennaSupports may collect the following type of information from you when you use our Platform:
Personal Information refers to data by which you may be personally identified, such as your name, email address, employer, job title, department, and telephone number.
We collect Information:
Directly from you:
When you subscribe to a newsletter, create an account, make a purchase, or otherwise contact CennaSupports, we may ask for information such as your name, contact details, billing and shipping addresses, and account credentials. If you provide Personal Information about other people, you are responsible for ensuring that you have their consent for us to process their information as described in this Privacy Policy.
From third parties:
We may obtain information about you from partners, vendors, or other third parties. These third parties may include advertising and marketing companies, data vendors, social media platforms, or research partners. We take steps to ensure that any Personal Information received from third parties has been obtained lawfully. Automatically: As you navigate our Platform, we collect information about your interactions through the use of cookies, pixel tags, and similar technologies. Please refer to our separate Cookies Policy for additional details on our use of these technologies, how you can manage them, and our response to Do Not Track signals.
How CennaSupports Uses Your Personal Information
We use Personal Information that we collect about you or that you provide to us for the following purposes:
Functionality and Development:
We use your information to provide, personalize, and improve our Platform and Services. This includes using data such as your IP address for network connectivity, usage analysis, and security purposes. In some cases, certain Platform features may leverage artificial intelligence (AI) tools to enhance performance; however, we do not retain Personal Information solely for training generalized AI or machine learning models. Customer Support, Updates, and Reporting: Your information helps us maintain, update, and provide support for our Platform.
This may include sending you notifications about system updates, security alerts, or changes to our policies. Business Operations: We use your information to operate our business, including accounting, billing, auditing, and legal compliance. This also includes fraud monitoring, contractual obligations, and ensuring the security of our services. Communication: We use your contact information to send you messages about security updates, promotional offers, newsletters, or other marketing materials in accordance with your communication preferences. Advertising and Marketing: We may combine your Personal Information with data about your online activity (including information collected through cookies) to provide personalized advertising and to measure the effectiveness of our marketing campaigns. Statistical Purposes: We may compile aggregated traffic and usage data to help us understand trends and improve the overall user experience on our Platform.
Legal Basis for Our Use (For Visitors Outside Australia):
If you are located outside Australia, our legal basis for collecting and processing your Personal Information may be based on your consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interests, provided that such interests are not overridden by your data protection rights. We will only retain your Personal Information for as long as is reasonably necessary for the purposes for which it was collected, including for legal, regulatory, tax, and accounting requirements. In some cases, you may request that we delete your Personal Information as described in “Your Legal Rights” below.
How We Protect Your Information
CennaSupports has implemented appropriate administrative, technical, and organizational security measures to protect your Personal Information against risks such as loss, unauthorized access, alteration, or disclosure. We require our suppliers and vendors to apply similar measures when they handle Personal Information that we share with them. Although no technology can guarantee 100% security, if you believe your interaction with us is no longer secure (for example, if you suspect your password has been compromised), please contact us immediately using the details provided below.
When We Share Your Information
We share your Personal Information only with trusted third parties, service providers, and partners as necessary for the purposes described in this Privacy Policy. These include:
Affiliates and Subsidiaries: For purposes consistent with this Privacy Policy. Suppliers and Service Providers: To support services such as product delivery, hosting, data analysis, IT support, and customer service.
Partners: In connection with joint promotions, marketing initiatives, or research studies. In such cases, additional terms or privacy policies may apply. Advertising and Marketing: We may share your information with trusted third-party partners to prepare and deliver personalized advertising, subject to your communication preferences. Social Networks and Third Party Services:
If you choose to link your social network profiles or authorize third party services to access your account, please note that your information may be subject to the privacy policies of those networks or services. Legal and Regulatory Requirements: We may disclose your Personal Information when required by law, to respond to legal processes, to protect lives, to maintain the security of our Platform, or to safeguard our legal rights. Corporate Transactions: In connection with a sale, merger, or reorganization of our business. In such cases, we will take reasonable steps to ensure that your Personal Information remains protected.
CennaSupports does not sell your Personal Information for monetary compensation.
Information From Children
We do not knowingly collect, use, or disclose Personal Information from children under 18 years of age. If we discover that we have inadvertently collected Personal Information from a child under 18 (or the applicable minimum age under local law), we will take steps to delete the information as soon as possible. If you believe that we may have collected such information, please contact us immediately using the details below.
Links to Other Websites and Services
Our Platform may contain links to third-party websites or services that are not operated or controlled by CennaSupports. This Privacy Policy does not apply to the practices of such third parties. We encourage you to review the privacy policies of any third-party websites or services that you visit.
Do Not Track
Some web browsers offer a “Do Not Track” (“DNT”) feature that, when enabled, signals your preference not to be tracked. At this time, our Platform does not respond to DNT signals.
Your Legal Rights
CennaSupports respects your rights in relation to your Personal Information. Depending on your location, you may have rights to access, correct, or delete your Personal Information and to manage your marketing preferences. For further information on how to exercise these rights, please refer to the “How To Contact Us” section below.
European Privacy Rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR and UK data protection laws. These rights include the right to access, correct, or delete your Personal Information, restrict or object to processing, or request portability of your data. Please contact us to exercise these rights.
Other Jurisdiction-Specific Rights
California, Colorado, Connecticut, Utah, Virginia:
If you reside in certain U.S. states, you may have additional rights under applicable state privacy laws (such as the California Consumer Privacy Act). These rights may include being notified about the collection, use, disclosure, or sale of your Personal Information and the right to opt out of such activities. To exercise these rights, please contact us as set out in the “How To Contact Us” section below.
International Compliance
CennaSupports is based in Australia and is subject to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We may transfer your Personal Information within Australia and overseas when necessary to provide our Services. In doing so, we will ensure that such transfers comply with all applicable data protection laws and maintain an equivalent level of protection for your Personal Information.
How To Contact Us About This Privacy Policy
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights as described above, please contact us at: CennaSupports [email protected] Note: This Privacy Policy applies to the use of our Platform and Services globally. Where local laws provide for additional or different rights, those rights may also apply. Please review this policy periodically for any updates.
